故障排除
常见音频和视频问题的解决方案
权限问题
如果您在设备权限方面遇到问题，请尝试以下步骤：
- 1检查您的浏览器是否支持摄像头/麦克风访问
- 2查找浏览器地址栏中的摄像头/麦克风图标
- 3点击图标并选择 允许 或 始终允许
- 4授权后刷新页面
- 5检查浏览器的隐私设置
设备未检测到
如果您的设备未被检测到：
- 1确保您的设备正确连接
- 2检查是否有其他应用程序正在使用该设备
- 3重启浏览器
- 4更新设备驱动程序
- 5尝试不同的USB端口（适用于外部设备）
音频问题
常见音频问题和解决方案：
- 1检查系统音量设置
- 2确保设备未静音
- 3尝试不同的音频格式
- 4检查驱动程序更新
- 5尝试使用不同的浏览器
Quick Fixes
Browser Compatibility
Ensure you are using a compatible browser
- Chrome 53+ (recommended)
- Firefox 36+
- Safari 11+
- Edge 79+
Camera Issues
Common camera problems and solutions
- Check if camera is connected properly
- Close other applications using camera
- Restart browser and try again
- Update camera drivers
Microphone Issues
Common microphone problems and solutions
- Check microphone is not muted
- Verify microphone is set as default device
- Test microphone in other applications
- Check microphone privacy settings
Speaker Issues
Common speaker and audio output problems
- Check system volume level
- Verify correct audio output device
- Test with headphones
- Update audio drivers
Browser Permissions Guide
How to enable camera and microphone permissions in different browsers
Chrome
Click the camera/microphone icon in the address bar, then select "Always allow"
Firefox
Click "Allow" when prompted, or click the shield icon in the address bar
Safari
Go to Safari → Preferences → Websites → Camera/Microphone and set to "Allow"
Edge
Click the camera/microphone icon in the address bar and select "Allow"
System Requirements
Minimum requirements for optimal performance
Desktop
- • Modern web browser
- • Camera (built-in or USB)
- • Microphone (built-in or external)
- • Speakers or headphones
Mobile
- • iOS 11+ or Android 5+
- • Mobile browser with WebRTC
- • Built-in camera and microphone
- • Speakers or headphones
Network
- • No internet required for tests
- • HTTPS connection for security
- • No firewall blocking media
- • JavaScript enabled